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Connecting businesses to their customers
Pulse is an AI-native Feedback Intelligence OS that unifies customer feedback across tickets, calls, CRM, app reviews, and social channels — and turns it into prioritised actions for Product, CX, and Business teams.
Unlike dashboards or analytics tools, Pulse closes the loop from raw feedback → insights → decisions → roadmaps or operational fixes.
Most tools focus on analysis or planning. Pulse does both — and connects them. Pulse combines multi-agent AI for feedback analysis with built-in prioritisation, roadmap management, customer validation, and downstream execution.
It's not just "what customers are saying." It's what to fix next, why it matters financially, and how to act on it.
Pulse connects to all major feedback systems, including all the notable Support desks (Zendesk, Freshdesk), CRMs (Salesforce, HubSpot), Call transcripts & meeting tools, ITSM tools (Jira, Linear), App stores & social channels, Surveys, emails, and Slack.
New sources can be added quickly through APIs and integrations.
Most customers see meaningful insights within days. Within weeks, teams typically move from manual analysis to automated prioritisation, roadmap alignment, churn-risk detection, and CX action workflows — driving faster decisions and measurable ROI in under six months.
Yes. Pulse is designed for enterprise environments with: Secure data ingestion and isolation, Role-based access controls, Audit trails and explainable AI decisions, Compliance-ready architectures, and SOC-aligned security practices.
We work closely with security teams during onboarding to meet regulatory and procurement requirements.
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Pavan Tadikonda
Head of Product, Track3D
“Pulse has become the backbone of our product workflow. From raw feedback to published roadmaps, everything flows seamlessly. What once took weeks and endless spreadsheets now takes days, with data-backed confidence.”
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Pavan Tadikonda
Head of Product, Track3D
“Pulse has become the backbone of our product workflow. From raw feedback to published roadmaps, everything flows seamlessly. What once took weeks and endless spreadsheets now takes days, with data-backed confidence.”
Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
How Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly CleanHow Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly Clean
When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.
20 Nov 202520 Nov 2025
The Power of Unified Customer Feedback: Turn Signals Into Strategic ActionThe Power of Unified Customer Feedback: Turn Signals Into Strategic Action
Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.
13 Oct 202513 Oct 2025
Security & Compliance You Can Trust
Security & Compliance You Can Trust
See how Pulse works with your data
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